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Shipping & Returns

SHIPPING POLICY

All orders will be shipped within 1-2 working* days after confirmation absolutely FREE OF COST**. We deliver FREE OF COST*** to your doorstep all over Pakistan. For more details please contact customer service.

Orders received by 12.00pm shall be processed the same day whereas orders received after 12.00pm shall be processed the following day. Delivery time of 1-2 working days shall be counted from the order processing date. In rare cases delivery time may exceed 1-2 working days.

*Except Sundays and public holidays
**All items except HP Inks and Toners. For HP orders less than Rs.3000/- delivery charges of Rs.75/- shall be charged. Orders of Rs.3000/- and above shall be delivered free of cost.
***All orders weighing 1-2 kg will be delivered FREE OF COST all over Pakistan. For greater weights, nominal freight charges at actual shall be charged for all orders outside Karachi. Minimum order value for free delivery is Rs.1000/-. For order amounts less than Rs.1500/-, delivery charges of Rs.150/- shall be charged.

ORDERING PROCEDURE

Orders may be placed online through our site or by telephone. Following telephone numbers can be contacted for ordering:

021-32620546
021-32068248

Alternatively orders can also be placed by emailing us at admin@vmart.pk

 

ORDER CANCELLATION

Orders once confirmed can't be cancelled. In the event of the customer canceling the order at the time of delivery and/or refusing to take delivery an order cancellation charge of Rs.150/- shall be levied. This charge is non-negotiable and irrevocable.

 

DISCOUNTS POLICY

Vmart runs special discount schemes from time to time. For redemption of discounts, the customer must present discount coupon corresponding to the relevant product at the time of delivery. Please note that these discount coupons are not applicable on products listed on the "Specials" page.

 

RETURNS POLICY

Since all products sold by us are brand new and manufacture packed, refunds/returns are not possible. However, in case of manufacturing defects, warranty claim may be placed with us. Warranties vary from product to product. For more details about warranty information kindly contact customer service.