"On the 23rd of May, we had an urgent requirement of a pen-shaped mouse. We searched all over Blue Area and Jinnah Super in Islamabad - but couldn't find what we were looking for. Everyone has a digital stylus sort of a pen - which was not what we needed.
So we looked it up and found VMART - and they had exactly what we needed. However, we needed it urgently, so we did place the order, and I emailed Vmart to please have it delivered by next day (24th May) evening.
They delivered it before my expected time - in the afternoon instead of the evening. I was clearly impressed by their quick service.
Thereafter, we had an issue with the mouse and we emailed Vmart about it - within 3 minutes of my email, I recieved a call from Mr. Faisal from Vmart and he suggested we try another system. I told him, we will do just that and then get back to him with the results.
I was again very impressed by their prompt customer service.
Thereafter, I gave the mouse to one of my team members and asked him to see how it works and if the issue we had experienced was really a technical fault or an error on our end. It turned out to be the latter cause. We set it up correctly and it worked like a charm.
I forgot to get back to Mr. Faisal - but Mr. Faisal emailed me and told me that a replacement item will be delivered to our office tomorrow and it will be tested thoroughly by a Vmart employee.
This was it! I was so pleasantly surprised that at least there still are businesses in Pakistan who give a top priority to "Customer Experience" - and that's what sets this company apart.
I did email Mr. Faisal, expressing my gratitude and asking him not to send the replacement item as the current one is working perfectly fine.
I want to note here that any company can make the delivery and send an item - but the edge is customer experience. I am so happy with their services that I have decided to bring my business to them for all our future needs instead of a local electronics shop in Islamabad.
Bravo VMart! Keep up the excellent work!"
– Ali Ayaz
18/05/2012, 06:30 PM
"yaa Alhamduilllah i have got the logitech gamepad f710 wireless which i have just ordered last day through online ordering system... very very quick service and very satisfying , i havnt check my gamepad yet cuz i ordered it from saudia through website and recieved by on of ma family member in karachi... but i am impressed great work guys hopes you success in your business but with totally honesty.... jazakAllah "
– SYED SHAHZAD ALI from Saudi Arabia
17/05/2012, 03:34 PM
"I ordered a 16gb Micro SD card on Sunday 13th May and was delivered on Wed 16th May.
- the most imp. pro is 'Cash on delivery'
- On time delivery
- No fault in Product
- Prices are bit high!
Overall nice experience, would return back in future! "
– Usman Qureshi
09/05/2012, 08:27 PM
"Vmart rock on \m/"
– Hassan from Karachi
09/05/2012, 06:44 PM
"It's my first time that i have purchased something online in Pakistan.I have bought Targus Dash bagpack with very reasonable price as compare to market and i am very much satisfied with this product.
you guys are awesome,very committed to your work and show Professionalism at its best.Good JOB VMART Team..""
– Muhammad Adeel from Sialkot
28/04/2012, 04:10 PM
"Very Good and reliable service and delivers goods on time and commitment."
– Kashif Hafeez
16/04/2012, 03:04 PM
"Thanks. Good Service. Completely reliable :)"
– Rashid Tanweer
07/04/2012, 02:34 AM
"Wonderful experience. I don't like to go out much. I ordered from their website and the product was delivered at my doorstep without any additional charge. The service was quick and the product was in excellent condition"
– Zohair Akhtar
06/04/2012, 09:46 PM
"V.mart really offErs great customer relation, Products are geNuine brended,,
the best part is tHe Home delivery on time!!
HAts OFf v>MArt gOOd Job !!
– Nisar Safdar frOm PeshAwar
06/04/2012, 07:38 AM
"Excellent service with a huge assortment of high quality product categories. Ordered four urgently needed items from Vmart. They came in well packed and delivered on time.